Experience
Skills: Mixed Methods · In-depth interviews · Contextual inquiry · Surveys · Usability testing · Card sorting · Heuristic evaluation · Diary Studies · VoC methods · Participatory design · ResearchOps · JTBD · Customer Needs Assessments
Tools: Qualtrics · dscout · UserTesting · Dovetail · Figma · Miro · InVision · Sketch · various generative AI tools · Google Workspace · Microsoft Office 365 · Atlassian Jira & Confluence · Slack · Asana
Allergan Aesthetics Tech Irvine, CA
Sr. UX Researcher
May 2023 — May 2025
Partnered with cross-functional leaders to define product vision, de-risk launches, and scale compliant research practices across a highly regulated org.
Highlights:
Drove product strategy by partnering with leadership to design and validate Allē’s long-term roadmap
Led full-cycle UX research initiatives across multiple product areas, building a scalable and adaptable process that improved team alignment and informed key product decisions
Built compliant research operations frameworks through proactive collaboration with Legal, Regulatory, and Privacy teams, establishing repeatable SOPs now used org-wide
Owned research across three core product domains (onboarding, pricing, and purchasing), conducting foundational and evaluative research to inform zero-to-one experiences
Accelerated iteration by democratizing research: authored SOPs that empowered designers to conduct unmoderated usability studies compliantly, multiplying team capacity
Piloted the org’s first in-app intercepts to capture real-time customer feedback; the program scaled to other high-priority initiatives across the business
Elevated cross-functional alignment by routinely socializing insights, ensuring design and product decisions were anchored in verified customer needs
Amazon Pharmacy Seattle, WA
UX Researcher II
Sept 2018 — April 2023
Sole UX Researcher supporting the zero-to-one launch of Amazon Pharmacy, connecting Design, Tech, and Operations to create the blueprint for Amazon’s entry into healthcare.
Highlights:
Built Amazon’s first HIPAA-compliant research program, establishing standards later adopted across the company’s health initiatives
Designed and operationalized a confidential nationwide beta, introducing a closed-loop, multi-method feedback system that shaped Amazon Pharmacy’s launch
Owned the entire research lifecycle, from scoping and recruitment to synthesis and executive readouts, ensuring insights drove strategy at every project phase
Mixed methods to de-risk decisions by pairing foundational research (needs assessments, journey mapping) with evaluative studies (usability tests, intercepts)
Delivered executive-level insights that shaped roadmaps and guided design decisions, at the Head of and Director level
Mentored emerging researchers through Amazon’s Experience Design and Research Apprenticeship Program, helping them design and execute their first studies and build stakeholder trustSpearheaded HIPAA-compliant UX research at Amazon, creating the blueprint for health initiatives across the company
PillPack Pharmacy Somerville, MA
Customer Insights Analyst → UX Researcher
Jan 2016—Sept 2018
Led end-to-end studies that produced actionable insights and strengthened customer connection through empathy training and storytelling initiatives (featured in CNBC, 2019)
Highlights:
Established HIPAA-compliant UXR processes in health-tech start-up environment, formulating the infrastructure for conducting compliance-driven research
Owned and executed the entire research project life cycle, across methodologies, resulting in actionable insights
Launched customer empathy initiatives to bridge the gap between teams and core customers by implementing empathy training modules, Empathy Toolkits, and customer stories (as featured in CNBC, September 2019)
Led qualitative Audience Segmentation research to inform updates to the brand creative strategies, driving business growth
Collaborated with in-house Videographer to draft, design, and execute customer testimonials, some of which were used in a national commercial campaign