Hi, I’m Lexi.

I’ve spent the last decade immersed in customer feedback working across consumer experiences and B2B platforms, running studies independently end-to-end, always with a focus on turning real customer needs into strategic, actionable insights that move products forward. 

My approach? Mixed methods with a qualitative lean. Interviews, surveys, usability tests—moderated or not, generative or evaluative—I’ve probably run it. I flex the method to match the moment, adapting my toolkit to fit the problem and uncover what really matters.

Ultimately, I care about research that’s methodologically sound and swift—

built to move at the pace of product without sacrificing quality.

When I’m not knee-deep in data, you’ll probably find me outside. I’m a fan of long walks, short hikes, and any excuse to sit by a lake or ocean with my latest library book. I travel whenever my schedule allows (most recently to Greece, pictured, next up: Portugal). My core creative outlet is pottery, specifically throwing on the wheel. I also have a soft spot for flower arranging and giving old furniture a second chance at life. I moved back to the east coast from Colorado in 2015 to better support my aging parents: caring for them has been the honor of my lifetime (+ yes, they still think I do “something with the internet.”)

What my colleagues are saying…

  • “Lexi is quite simply one of the most exceptional UX Researchers I know. Her mix of empathy, tenacity, and focus on methodological rigor make her an incredible asset to any team. When we were building the ux research practice at Allergan Aesthetics, Lexi was one of my early hires. She made us better every day and set a high standard for ux research that was consistently recognized her peers and leadership. Moreover, she is an incredible colleague who brings a fresh perspective to every interaction.”

    — UX Research Manager, PhD.

  • “Lexi led countless interviews with empathy, precision, and a true spirit of curiosity—always well-prepared but never biased, which allowed her to uncover the real needs, motivations, and pain points of our users. Her ability to build rapport with interviewees and guide conversations to meaningful insights was consistently impressive. She helped shape our roadmap and product strategy by aligning discovery insights with business goals, ensuring our deliverables addressed real user problems.”

    — Lead Product Manager

  • “Lexi brings a rare blend of empathy, systems thinking, and sharp analytical reasoning to every challenge. She meets complexity with clarity and ambiguity with curiosity. She knows how to tailor research to the moment, whether she’s facilitating a tough conversation, designing a study that uncovers unexpected truths, or pushing a team to zoom out and see the bigger picture. Lexi leads with intelligence and heart, working tirelessly to bring product teams and stakeholders closer to the people they serve.”

    — Sr. UX Designer

  • "During our two years working together Lexi demonstrated impeccable timing in both seeking and offering input, skillfully combined qualitative and quantitative data, and showed deep understanding of various data types' strengths and limitations. Her talent for interpreting findings and generating actionable insights was matched by her intuitive sense of when to employ dynamic media – such as videos, charts, and diagrams – to effectively communicate insights to stakeholders and leadership."

    — Sr. Research Scientist, PhD.

  • “Lexi’s a pro at UX Research, spending time with customers and bringing back essential insights that drive the business. But what’s remarkable about Lexi is that she uses those insights to drive more profound empathy within the organization. Lexi’s work at PillPack and Amazon Pharmacy helped us develop better products, a better culture, and a better business. She’s the best.”

    — CMO

  • “Lexi's user research on Allergan's pricing engine uncovered critical customer confusion, redirecting our entire product strategy before launch. Through expert interviews and usability testing, they prevented us from building complex features customers didn't want, saving months of wasted development. Lexi turns user insights into strategic product decisions. Highly recommend!”

    — Staff Software Engineer

  • “I worked with Lexi throughout her 8+ years at PillPack and Amazon Pharmacy and was consistently impressed with her work ethic and positive mindset. One of her projects that sticks with me years later is her critical role in launching our product for caregivers. This was a very complex ask and she delivered an incredible result with data, empathy, and unwavering customer focus.”

    — Manager, Public Policy

  • “Lexi is a one‑in‑a‑million researcher whose presence elevates the entire team. Her ability to blend razor‑sharp analytical thinking with genuine empathy allows her to surface insights that are as actionable as they are transformative. What makes her an exceptional researcher is also what makes her an extraordinary human - she builds trust effortlessly, inspires collaboration, and approaches every project with integrity, curiosity, and heart. "

    — Sr. UX Researcher